Återbetalningspolicy

Return & Refund Policy

Last updated: November 2025

Thank you for shopping at Aureum™.
We want you to feel confident when purchasing from us. If you are not entirely satisfied with your order, we’re here to help.

Right of Withdrawal (14 Days)

According to Swedish consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order — without giving any reason.
To exercise this right, please contact us at support@aureumbrand.com with your order number and reason for return.

The product must be:

  • Unused and in the same condition that you received it

  • In its original packaging

Once the item is returned and inspected, we’ll notify you by email.
If approved, your refund will be processed within 7–10 business days to your original payment method.

Non-returnable items

For hygienic reasons, certain products may be excluded from return once opened or used.
This includes:

  • Items showing visible signs of wear or damage caused by the customer

  • Items purchased as "Final Sale"-these are not eligible for returns, exchanges, or refunds

Returns and Shipping Costs

You are responsible for the return shipping cost unless the product arrived damaged or incorrect.
We recommend using a trackable shipping method, as we cannot take responsibility for items lost during return transit.

Damaged or Incorrect Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery.
We will replace the item at no additional cost or issue a full refund.

How to Start a Return

  1. Email support@aureumbrand.com with your order number and reason for return.

  2. Wait for our confirmation and return instructions.

  3. Ship the product back to the address provided.

  4. Once received and inspected, we’ll confirm your refund.

Contact Us

If you have any questions about our return or refund process, contact our support team at:
support@aureumbrand.com